FAQ

Return and Exchange Policy. We want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied, please consult our policy below.

Exchanges and Store Credits

• Items can only be exchanged or credited in store within 15 days of receiving your order.
• Refunds are exclusively issued as store credit. We do not offer refunds to the original payment method.
• Return shipping costs are the responsibility of the customer.
• Once we receive the item and verify that it is new, unworn, and undamaged, we will proceed with: sending the chosen replacement item (at our expense), or issuing an equivalent store credit.

Item Condition — to be eligible for an exchange or credit, items must be unworn, new, unwashed, undamaged, and in their original packaging. Items that do not meet these conditions will not be accepted.

Exceptions

• International orders are not eligible for returns or exchanges at this time.
• Sale items and/or items purchased with a promotional code are final (no returns, exchanges, or credits).

For any questions, please contact our customer service before returning your item.

Only sale items cannot be returned or exchanged. Regularly priced items can be exchanged or refunded as store credit.

• Toddler items: 2–5 business days.
• Adult and child hats: 2–5 business days.
• Adult apparel (limited stock): 10–15 business days.

If your order includes both an adult apparel item and a child’s hat, it will be shipped in two separate packages.

1. Enter your information in the RETURNS section (order number + email or phone).
2. Select the item to exchange or return, and the reason.
3. Choose a new item, if applicable.
4. Return the item using the carrier of your choice (return shipping costs at your expense).

Once the item is received and verified, we will send you a store credit code or ship the replacement item (shipping costs at our expense).

Free shipping on all Canadian orders of $100 or more.

For orders under $100 (Canada or international), shipping fees are automatically calculated at checkout.

Once your order has shipped, you will receive a confirmation email with a tracking number.

Note: we are not responsible for lost, stolen, or delayed deliveries.

Yes. Enter your information under the TRACK MY ORDER section. You will also receive email updates regarding your order status.